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CRM SERVICES

Customer focused solutions to drive your business forward

You already know that customer satisfaction is vital to your business success, but how do you keep track of what your customers need? How do you know when best to contact them, and are you making the most of your leads? Many business owners are turning to Customer Relationship Management to help answer these questions and more. Our CRM services will support you to engage with your customers. They will streamline your communications, and highlight opportunities to drive sales. The purpose of our CRM services is to help your business grow.

Illustration representing a CRM, with icons highlighting the customer data held and the importance of customer communication
When you started your business, organizing your customer contacts was likely straightforward. Now that your business is starting to expand, it can make a huge impact on your future customer relationships to use a range of CRM tools The CRM software will store all your customer contacts and data. This means you can optimize your customer experience whenever they connect with your brand
 
Our CRM services include more than email marketing automation. No matter how you communicate with your customers – SMS, direct mail, live web chat, social media, telesales or email, your targeted messages will form part of your CRM system. Your customized CRM may include workflow automation, email marketing, or landing pages.
You might incorporate sales pipelines, lead management, or social media monitoring. Other elements to consider are customer service, HR management, analytics and advanced reporting. Whatever your business needs, we can help find the solution.
 
Whether you are managing a team of sales reps or a solopreneur who needs to save time on manual admin tasks, there is a CRM solution to organize your data and improve your customer experience Having a system in place which communicates with your audience at each point in their buyer journey contributes towards customer retention. A CRM system will also help you connect with your customers or prospects on a personal level.

Why

Work With Us?

01

Our core mission is to help you grow your business online by delivering exceptional results. We have a team of creative and tech experts, skilled across our range of services, ready to create your bespoke strategies. Furthermore, we understand the demands on your time and budgets. Our focus will be on optimizing your ROI and developing a close working relationship on your terms. Whether you want to take a hands-on approach, and learn how to manage your own digital marketing or whether you want us to fully manage projects for you, we will match your requirements in everything we do.

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Although we offer many stand alone digital marketing services, our holistic approach and the capabilities of our team allows us to integrate different elements into your CRM strategy. Email marketing, content marketing, and social media may all have a role within your CRM. The analytics of customer behavior can in turn influence your web design or google ad strategy.

03

At Sharaliy Digital your growth and prosperity are the driving factor, not our own profits. You will experience our honesty and integrity as we guide you towards the right strategy to meet your business goals. We will always be transparent about costs and ongoing fees, and offer you the most effective solutions within your given budget.

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CRM services
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CRM services

Strategy

All our digital services begin with a free consultation to discuss your business requirements. This allows us to start building a picture of your business, your customers and your goals. When we look in detail at your plan to increase sales and develop your customer relationships through a CRM system we need to learn about the sales, marketing and customer service functions of your business. We’ll also look at your current processes and activities.
Your CRM strategy will benefit your business in many ways:

Your customer experience will be improved throughout the buyer journey

You will be able to track your leads and customers as they move through your sales funnel

You will quickly identify the best prospects and leads

You will be able to put in place targeted marketing campaigns

You will gain valuable insights from your customer behaviors and these can influence future decision making

Our starting point in developing your CRM strategy is to understand your vision and business targets. Your CRM will be created to help you reach those goals whether you are looking to increase customer satisfaction, increase productivity, higher conversion rates, or shorten your sales funnel.

Illustration portraying a screen of customer data, with key elements of customer information highlighted
Your CRM strategy will benefit your business in many ways:

Your customer experience will be improved throughout the buyer journey

You will be able to track your leads and customers as they move through your sales funnel

You will quickly identify the best prospects and leads

You will be able to put in place targeted marketing campaigns

You will gain valuable insights from your customer behaviors and these can influence future decision making

Our starting point in developing your CRM strategy is to understand your vision and business targets. Your CRM will be created to help you reach those goals whether you are looking to increase customer satisfaction, increase productivity, higher conversion rates, or shorten your sales funnel.

Understanding your customers is a vital component of your CRM strategy. We we will look to define your ideal customer by creating a detailed buyer persona. To attract new customers and keep your customer base satisfied, it’s essential you know who your customers are. Knowing why they have chosen to buy your products or services is vital information.

Another key component of your CRM strategy will be to map out your customer’s buyer journey, looking at all their interactions with your business. Once we have defined all the touchpoints, we can start to look at how to improve customer satisfaction at each stage.

We will review your internal processes to highlight what can be done more efficiently to offer a better service to your customers. Your CRM strategy will also look at defining your brand voice and value propositions. It can be useful to look at your competitors when developing your CRM strategy to see how they present themselves and what customer service features they operate. This will also help identify any industry trends which may be important to consider.

You will also feed into our learning of your products and services so that we can determine your key messaging requirements It can be helpful if you’re able to create some best practice guidelines for all customer communications. This means that everyone in your team and ours knows your brand voice, and the benefits you offer your customer base.

When it comes to CRM software requirements, there are a few options available. We can work with your own software if you already have a CRM system in place. You can sign up to our own CRM platform or we can recommend some CRM options which are effective for a small to medium enterprise. No matter what, we will help you to tailor any CRM to your specific business needs.

Working as your partner we will collaborate with you at every stage of this process, and when it’s time to implement your CRM we will be there to support you.  We will ensure the technical set up is complete and your marketing campaigns are ready to go.

We would love to work with you on driving forward your business with a successful CRM system. You can rely on our team of digital marketing experts to ensure we’re all working towards your online success.  Contact us today to start your journey towards digital growth.